I was up to my wits waiting for my number to be called yesterday at Globe Business office....I waited for almost 2 hours just to submit my enrollment form for auto debit ( to credit card ). Earlier, I asked an employee there if I could just submit my form and leave without waiting for my number...but she said I HAD TO WAIT FOR MY NUMBER TO BE CALLED. So as patient as I was, I did wait....while waiting, my friend Kirk and I cannot stop but notice how bad service is in this office. Here's what we talked about:
1. Airconditioning is very poor, I have seen 2 split types a/c just above me, but none of the two were functioning, there was a stand fan working, but not enough to give comfort to the waiting customers.
2. Only 1 cashier to accept payments...
3. After sales people are just two, when every complaint or inquiry will take around 15 to 30mins...
4. I waited 30 minutes to pay my bill, they gave me another number to submit that stupid form and have them photocopy my card...it took only less than 5 minutes but I waited for almost 1.5 hours for my number to be called!!!
5. None customer service people dont bother to help you at all, I asked one girl ( well, she was wearing a shirt with "Globe" on it), if I could just submit the form and leave as I have been waiting for an hour already, but she said I had to wait for my number to be called...why cant she just accept it when thats basically the thing that happened when it was already my turn, the customer service person just accepted my form...no ifs no buts!
6. Very small office...either you get lucky to find a seat or you remain standing til your number is called...or you may sit on the steps outside, not unless you are wearing your office skirt...
7. There was a TV, but it was OFF all the time...so you end up staring at each other while waiting for ages...
The only good thing about this office is the GUARD..he was very helpful, very considerate and very polite...but the rest, NEVER MIND!!!
